Accessibility statement

MyEligible targets WCAG 2.2 Level AA as its design and development standard. Accessibility is part of ongoing product work, not a one-time checklist.

This statement describes the current target, checks, and known limitations. It is not a third-party certification or a claim that every page conforms in every situation.

The site is built with the following accessibility features:

• A skip link and clear page landmarks help keyboard and screen-reader users move to the main content.
• Semantic headings, lists, forms, fieldsets, tables, buttons, and links are used wherever the interface allows.
• The page language changes correctly between Canadian English and French.
• Core quiz and tool controls work with a keyboard and have visible focus indicators.
• The accessibility settings dialog traps focus while open, closes with Escape, and returns focus to its trigger.
• Expandable content communicates its open or closed state to assistive technology.
• Status, confidence, warnings, and results use visible text rather than relying on colour or icons alone.
• Touch targets, responsive layouts, text wrapping, and reduced-motion styles are included in the shared design system.

Automated checks support, but do not replace, manual review. Current release checks include:

• Automated axe colour-contrast scans in default, dark, high-contrast, and dark high-contrast modes.
• Keyboard checks for core navigation, dialogs, quiz controls, expandable content, and result actions.
• Code-level checks for labels, ARIA relationships, heading structure, and accessible names.
• Mobile overflow and responsive-layout checks on representative routes and common viewport sizes.

Use the accessibility control in the site header to choose high contrast, light or dark colour mode, larger text, or Atkinson Hyperlegible. These preferences are saved only in this browser's local storage, not in a MyEligible account. On a shared or library device, clear the site's browser data when you are finished.

• MyEligible has not yet completed a scheduled test matrix covering every major screen reader, browser, and operating-system combination.
• Automated checks cannot prove that every page or update is fully accessible. Complex flows still require manual testing and feedback from disabled users.
• Some downloadable government documents and pages reached through official links may not meet the same accessibility standard.
• Some benefit descriptions still reflect dense government wording. Plain-language revisions continue.

MyEligible links to official government pages, forms, and documents that it does not control. If an external source creates a barrier, email MyEligible and we will try to point you to an alternate official format or contact route.

• Establish a repeatable manual test matrix with VoiceOver, NVDA, and common browser combinations.
• Expand 200% and 400% zoom, text-spacing, reflow, and Windows forced-colours testing.
• Continue plain-language editing for dense eligibility rules and instructions.
• Review new interactive tools and downloadable materials before release and after major changes.

If something is not working for you, contact us by email with "Accessibility" in the subject line. A reply is normally aimed for within a few business days.

If possible, include the page or task, what happened, and the browser or assistive technology you were using. You can also ask for the same information in plain text or another reasonable format.